MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Perth, Ontario clinic - someone who can balance strong leadership with a genuine commitment to patient care.Why Join MedSleep?Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growthA commitment to education: ongoing personal and professional development is built into how we grow our peopleA diverse, welcoming team: we're proud that women make up the majority of our Senior Management teamComprehensive benefits: Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverageCompany Match RRSP ProgramPaid Time OffWhat You'll DoOperations & Patient ExperienceOversee daily clinic operations - reception, doctor's schedules, and sleep study booking - ensuring smooth patient flow and a high-quality experience at every touchpointInteract directly with patients and physicians to address questions and foster a positive experience for bothHandle escalated patient concerns with professionalism and careAnalyze patient feedback surveys to identify areas for improvementRecruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valuedCoach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experienceEnsure adequate admin staffing to support delivery of excellent patient careStep into the Administrator role as needed during staff absencesQuality, Compliance & BillingMonitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)Track productivity, timeliness,



and quality metrics; adhere to internal administrative and process standardsReview and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing teamEnsure sleep studies, consult notes, and follow-ups are reported and sent out in a timely mannerSystems, Reporting & Process ImprovementManage the clinic's EMR system, ensuring accurate patient records and efficient workflowsComplete and submit operational reports in a timely mannerDevelop, roll out, and continuously improve administrative processes and policiesBudget, Supplies & RelationshipsSupport budgeting, inventory management, and ordering of suppliesCoordinate maintenance and repairs for clinic equipment and facilitiesBuild and maintain robust relationships with referring physicians and community partnersContribute to local marketing and outreach efforts to support clinic growthSkills & Qualifications:3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)Proven leadership skills with experience managing and developing a teamStrong organizational and problem-solving abilities in a fast-paced environmentProficiency with EMR systems, scheduling software, and Microsoft OfficeExcellent communication skills, with the ability to liaise confidently with physicians, staff, and patientsJob Type: Full-Time, PermanentSchedule: M-F, 40 hours/weekSalary: $62,000 - $72,000 per annumMedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. If you're an organized, people-focused leader who wants to help build our legacy and future, we'd love to hear from you.Vacancy Disclosure: this posting represents an additional position within our organization.AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.

📌 Clinic Manager (Alton)
🏢 MedSleep
📍 Alton