FRONT OFFICE MANAGER REPORTS TO GENERAL MANAGER The Front Office Manager position is generally responsible to manage all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The incumbent is expected to provide leadership and support to all members of the Front Office team, implements and ensure compliance with Brand and Company standards in all areas supervised. The duties and responsibilities for the Front Office Manager include, but are not limited to the following: Direct and control the activities of the Front Office, Guest Activities, and to ensure adherence to brand & Company standards, policies and procedures Ensure that qualified personnel are selected, hired and trained in all areas of responsibility while being well informed of department objectives and policies.

Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.

Assists General

Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan. Maintains reservations systems such as Yield Management System and Property Management System.

Assists General

Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Ensures proper handling of guest complaints.

Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues. to work closely with the Front Office Team, General Manager and Sales to maximize occupancy, rate and revenue.



Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, guest service, morale, and productivity. to provide maximum personalized guest service. Monitor and analyze the Front Office payroll to ensure maximum hotel effectiveness towards guest services while realizing full profit potential.

Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and communication of the emergency procedures to the Rooms department. Understands the government regulations affecting hotel operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial or municipal authority. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

As required of all hotel associates, assists any guest or potential guest in a prompt, courteous, friendly, and helpful manner at all times.

Fulfills Manager On Duty

Shifts as well as Breakfast/Lobby Ambassador Shifts. Maintains correct procedures for hotel accounting, credit control and handling of financial transactions while directly responsible for championing Accounts Receivable function. Supports and assists the General Manager with duties and responsibilities in times of absence.





Proven track record in revenue management, exceeding market share and sales targets. Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery. Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.

Experience with Choice Advantage Property Management System preferred, but will train successful candidate InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Passion Drives

Performance. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.

In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is easy – to deliver outstanding guest experiences and superior returns on quality hospitality investment.

A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

📌 Overnight Front Office Manager (Regina)
🏢 InnVest
📍 Regina