Join Absolute Security's Vancouver team as an IT Support Analyst and enhance employee tech experiences. Provide exceptional support while working in a vibrant, hybrid setting.As part of the IT team, you'll help employees worldwide by resolving technical issues with macOS, Windows, iOS, and Android systems. Your role involves maintaining the support ticket queue, ensuring SLAs are met, and participating in exciting project work. With your knack for customer service, you'll ensure IT documentation is clear and keep hardware organized to enable seamless operations.Key Responsibilities:Resolve technical issues for global employeesManage the support ticket queue effectivelySet up and upgrade laptops and phonesAssist with IT documentation and inventoryParticipate in after-hours on-call rotationRequirements:2–5 years in an IT support roleFamiliarity with Active Directory and ticketing systemsStrong communication and problem-solving skillsExperience with automation tools like Power AutomateUnderstanding of Windows and Mac operating systemsBring your expertise to Absolute Security and ensure top-tier IT support!
📌 It Support Analyst At Absolute Security (Vancouver)
🏢 Absolute Security
📍 Vancouver
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