Principal Delivery ManagerGlobal SoftwareconsultancyHalifax(hybrid)Asa Principal Delivery Manager,youwillbeaccountableforleadingthedeliverycapabilityforthe Sectorinthe Digital Servicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio.Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues. Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers. Ownsasectorviewofdemandforpeopleandworkswith BUOperationstomanageourdeliverycapability. Youwillhaveoversightandsupport Customer Success,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery.Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired.You Will Be Responsible ForLeading&championingateam–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow:Putpeoplefirst&developothers–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformanceEnsureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals.Haveaccountabilityforstaffingandon-boardingofnewteammembers.Actastheescalationpointforissuesrelatingtoanindividual,teamorproject.Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders.Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors.Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).



Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance.Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds. Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingthe ROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately. Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers.Understandcurrentthinkingfromthe Technology, Experience Designand Consultingcapabilitiesanddrivealignmentaccordingly.Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject.ProactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowthBeingapointofescalation–YourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiencyInnovationand Continuous Improvement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocessYouwillalsosponsorinitiativeswithinyourcapabilityorwider BU. Understandcurrentthinkingfromthe Technology, Experience Designand Consultingcapabilitiesanddrivealignmentaccordingly.ProactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowthProvideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredeveloped Workwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity.Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes. Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle. Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriateDevelopingbusiness-Supportfuturegrowthbyworkingcloselywith Regional Sales Directors,

📌 Principal Delivery Manager (Halifax Regional Municipality)
🏢 MPA Recruitment
📍 Halifax Regional Municipality