Your Opportunity at Arc’teryx Department : VeilanceReports to : Director, Global Marketplace - VeilanceLocation : Vancouver BCAs the Senior Manager, Retail - Veilance, you are accountable for defining and advancing the global Veilance retail strategy, standards, and experience across all regions. You play a critical role in shaping how Veilance shows up in physical environments, ensuring a globally consistent, premium, system‑led guest experience across standalone stores, shop‑in‑shop, and pop‑up formats. You enable retail performance through strategic direction, store experience optimization, and cross‑regional alignment impacting key levers including productivity, full‑price sell‑through, client development, and retention. You act as a global integrator and leader, setting direction, driving adoption, and influencing execution across regions. Through strong cross‑functional leadership and operational discipline, you ensure retail is fully aligned with Veilance’s marketplace strategy and long‑term brand ambition.This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.Meet Your Future Team The Veilance team is made up of innovative problem solvers who thrive on collaboration. Fueled by curiosity, we take an immersive approach to understanding future needs in city environment then design, test, and validate high‑end product solutions.The Global Marketplace team defines global distribution strategies, sets commercial frameworks, and enables regions to execute with consistency, discipline, and brand integrity to drive sustainable business expansion.Core Activities Global Retail Strategy & Standards – 30% Owning the definition and global rollout of Veilance retail strategy, frameworks, and standards.Defining the global retail vision, guiding principles, and store experience standardsEstablishing clear “what good looks like” benchmarks across all physical environmentsLeading global alignment and driving adoption across regionsActing as the primary point of accountability for retail consistency and execution qualityIdentifying strategic gaps and shaping retail roadmap, priorities, and improvementsRetail Experience & Store Environment Leadership – 25% Leading how Veilance shows up across physical retail globally, ensuring premium execution and disciplined brand expression, with efficient, scalable delivery.Defining the end‑to‑end in‑store guest experience (hosting, service, journey flow)Guiding the retail expression across formats (standalone, shop‑in‑shop, pop‑up)Partnering on spatial, fixture, and Visual Merchandising standards with Store Development and Global Standards teamsDefining storytelling, product presentation,



and system‑based selling principlesAligning inventory strategy with presentation and selling (depth, flow, and availability) to support performance and experienceLeading roadmap planning and key projects, aligning priorities across regionsManaging budgets and driving cost‑efficient delivery of retail initiativesRetail Execution, Enablement & Tools – 25% Enabling consistent, high‑quality retail execution by partnering with regional teams to build capabilities and drive alignment.Co‑de‑developing and deploying retail tools with regions to ensure relevance and adoptionEnabling cross‑functional teams through targeted training and capability buildingPartnering with regions to elevate execution discipline, commercial acumen, and consistencyIdentifying capability gaps and operational friction to co‑create solutionsSimplifying processes and clarifying standards to unlock regional performanceDriving cross‑functional alignment to ensure cohesive execution across all retail touchpointsRetail Performance & Insights – 20% Translating retail performance signals into actionable strategic direction.Owning global visibility on retail performance, across key metrics such as productivity, conversion, sell‑through, full‑price mix, and retentionIdentifying risks, opportunities, and growth levers across store networksTranslating insights into clear recommendations and action plansPartnering with Merchandising, Planning, and Supply Chain teams to inform decisionsBalancing short‑term performance with long‑term brand equity and store experience qualityFuture ProjectsDefining next‑generation retail service models and clienteling frameworksInfluencing retail expansion strategies across key global citiesDefining how retail integrates into the broader Veilance marketplace ecosystemQualifications8+ years of experience in retail, commercial or marketplace roles within premium, luxury, or design‑led brands, with 5+ years’ demonstrated experience leading teams and/or projectsDemonstrated experience defining strategy and driving adoption across complex, global, multi‑region retail environmentsProven ability to influence commercial performance indirectly through store experience, frameworks, and cross‑functional alignmentStrong capability in leading cross‑functional alignment and enabling execution across multiple teams, geographies,



retail and corporate environmentsHighly strategic while maintaining strong operational rigor, with the ability to translate vision into clear retail executionExperience owning P&L; within a project or a functionUnderstanding of the end‑to‑end product processesExperience with New Store Openings (NSOs)Strong communication and presentation skills, with the ability to translate complexity into clear direction, tools, and actionsComfortable operating in ambiguity, complexity, and evolving retail environments, and can bring clarity and structure when neededStrong analytical mindset and ability to translate retail performance signals and guest behavior into explicit recommendations and actionsCollaborative, with a strong ability to influence stakeholders and lead through alignment rather than authorityThe salary range for this role is CAD$126,000 - CAD$150,000.Total Rewards Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.BenefitsHealth & wellbeing- Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender‑affirming care and a 24/7 Employee Assistance Program (EAP).Financial wellbeing- RRSP matching and eligibility for Arc’teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.Time & Flexibility- Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).Family support- Parental leave top‑up and a nesting period for new parents.Growth, community & gear- Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).*Eligibility for certain programs may vary by role.Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.#J-18808-Ljbffr

📌 Senior Manager, Retail – Veilance - C$126,000 - C$150,000 A Year (North Vancouver)
🏢 Arc'teryx
📍 North Vancouver