Lead the Alarm Monitoring Centers as the Monitoring Operations Manager with Bosch Building Technologies in Ottawa, ON. Oversee personnel development and optimize operations for superior service.In this managerial role, you will supervise daily operations across Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers in Ottawa. You'll implement operational plans, control costs, and ensure quality standards are met. A robust focus on team growth and leadership development is key to maximizing efficiency and meeting KPIs.Key Responsibilities:Interview and hire staff for monitoring centersImplement and oversee operational quality plansCoordinate with the technical team for maintenance needsConduct performance reviews aligned with company goalsBuild a cohesive team for 24-hour monitoring supportRequirements:Minimum 5 years' management experienceStrong leadership and supervisory skillsTechnical proficiency in call center operationsEffective time management capabilitiesExcellent written and verbal communication skillsElevate your leadership career in the security sector with Bosch Building Technologies and make a significant impact in Ottawa.

📌 Monitoring Operations Manager (Varennes)
🏢 Bosch Building Technologies
📍 Varennes