Join our Team At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.About this opportunity: As the tech firm that created the mobile world - with more than 54,000 patents to our name,we've made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.What you will do: Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.Partner closely with regional Market Areas, Service Delivery organizations and NPI teams,



to ensure issues are resolved swiftly and solutions are communicated clearly.Provide expert competence on RAN products and features in live networks.Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.Identify faults and apply troubleshooting techniques across RAN SW Solutions.Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause and drive effective communication with customers and technical teams.Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.Provide on-site and remote technical deployment support and integration when required.Drive major improvement and innovation initiatives and lead knowledge-sharing activities.Drive Field Observability and Supportability into RAN solutions.Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.The skills you bring: Core skills: Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).RAN SW design and systems understanding (for example,



KPI step functions; Layer 1-3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.Hands-on experience with AI tools and their application to troubleshooting.BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).Would be considered an asset: RAN SW design, development, or maintenance experience—a design/architecture background is a strong advantage.Cloud-native and/or Open RAN competence—or a strong foundation to learn.Other skills: Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.Customer-first mindset; high degree of flexibility in a changing setting.Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.Strong English communication skills.Proven track record working across organizations; excellent interpersonalskills and ability to build effective networks.Creativity, can-do attitude, and out-of-the-box thinking.Growth and Career Path This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.Customer Leadership: Technical

📌 Senior Product Support Professional (Quebec City)
🏢 Ericsson
📍 Quebec City