Product Support SpecialistWe’re looking for a Product Support Specialist to join our Customer Success department and help our users with support across live chat, phone, and email.ResponsibilitiesRespond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or workflow.Maintain high channel productivity across our different mediums.Be a liaison for customer feedback to product and technical teams.Build a knowledge base of FAQs and document all feedback and recommendations from our customers.QualificationsHave 1 year of contact centre experience, preferred.Be agile and adaptable to solve problems quickly, in a fast‑growing environment.Be empathetic to our customers’ journeys and comfortable addressing their issues.Be clear and effective in interactions with our customers over the phone.Be able to craft professional and empathetic responses to customer inquiries via email and chat.Be curious and proactive in asking questions and probing for information.Be reliable and supportive of the team and customers.Be resilient in adversity and able to learn from challenging interactions.Be confident with technology, touch type for high‑volume chats, and comfortable navigating cloud‑based software.LocationOpen to candidates based in Edmonton, Toronto, Vancouver, or Kitchener–Waterloo.CompensationThe minimum annual salary is $50,000, the midpoint is $58,800, and the maximum is $67,600.BenefitsAn extended health benefits package with fully paid premiums for both body and mind.Matching in RRSP, TFSA or FHSA.Stock options.A dedicated Talent Development team and access to coaching, learning, and leadership programs.A unique opportunity to build, grow, and leave your impact on the service‑delivery industry.Work with a group of people who are humble, supportive, and dedicated to customers.EEO StatementWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal prospect employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.#J-18808-Ljbffr

📌 Product Support Specialist - Future Opportunities - C$50,000 - C$67,600 A Year (Winnipeg)
🏢 Jobber
📍 Winnipeg