Our Business FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank.

Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.Morgan Chase, Wells Fargo, TD and Bank of Montreal. We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey. As a Partner Success Manager, you will play a vital role in driving the success of our strategic partnerships and fostering long-term, mutually beneficial relationships.

Partner Relationship Management: Leading and managing partner accounts as it relates to platform and operational priorities and work with internal stakeholders to prioritize and deliver partnership improvement programs Develop and nurture relationships with strategic partners, serving as their main point of contact for all inquiries, requests, and escalations. Coordinating monthly and quarterly business reviews to assess business achievements, performance, objectives, and future roadmap with a focus on overall partner satisfaction Partner Success and Change Management Collaborate with partners to define success metrics and develop joint business plans to achieve mutual goals Conduct regular business reviews with partners to assess their progress, address challenges, and identify areas for improvement. Plan, execute, and monitor changes to critical client support and onboarding processes Provide guidance to partner internal teams supporting the FISPAN solution products and services effectively.

Coordinate and deliver training sessions, webinars,



and workshops to educate partners on product updates, features, and industry trends. Track and report on partner performance metrics, including revenue, customer acquisition, and retention rates on a monthly, quarterly, and semi-annual basis Developing robust working relationships with partners to understand business objectives, identify business development opportunities and/or needs for the platform and inform product roadmap Provide weekly updates to executive team on all account activity Providing initial product and informational support for customers escalating all bugs/issues to the relevant internal channels to get resolved in a timely manner. Time to Revenue for each account Support Satisfaction 3-5+ years of experience in Customer Success Management or Account Management ~ Bachelor's degree in Commerce, Information technology, or related field ~ Ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and be comfortable with ambiguity ~ Program Management: Ability to successfully oversee and coordinate multiple projects or initiatives to achieve set objectives and targets ~ Excellent communication skills to compose value-based emails, deliver concise presentations, and turn complex topics into consumable content ~ Data driven: A solid understanding of business performance metrics, and a willingness to embrace data and experience in interpreting data analytics and deriving insights that drive customer value ~ Customer Obsession: Resolute focus on the needs of the customer above all.

Views problems through the customer’s lens first, basing decisions and prioritization around their needs Quickly keys into the needs of customers or collaborators,



demonstrating sensitivity in responding to challenges Adept at understanding how technical things work and walking someone else through the details Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects. As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future.

Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center. Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy. ☕ Our culture is the foundation of our success.

You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem. Other components of our rewards offerings include support of career development, wellbeing, and personal growth. Extended health and dental perks Savings and retirement plan matching

📌 Partner Customer Success Manager (Vancouver)
🏢 FISPAN
📍 Vancouver