Partner Support Representative Client Care • General Level 1 Asset • Langley, BC • Hybrid • Full-Time Deliver the kind of service that makes partners loyal for life. Optiom is hiring a Partner Support Representative to join our client care team. You will be a key point of contact for our broker partners and policyholders — resolving complex issues, explaining policy details and commission structures in plain language, navigating multiple systems in real time, and delivering a high-touch service experience that strengthens partner relationships and reflects the standard Optiom is known for. 1+ years of customer service or partner support experience, ideally in insurance or financial services ~ A white-glove service mindset — you build trust and rapport quickly through professionalism, responsiveness, and genuine care for partner outcomes ~ The ability to explain complex policy details, commission calculations, and program rules in clear, plain language — adapting your communication style to different audiences and situations ~ Technical agility — comfortable navigating multiple systems simultaneously while supporting partners in real time, troubleshooting issues,



and learning new platforms quickly ~ Solutions-oriented instincts — you look beyond the immediate issue to find the best overall outcome, balancing partner needs, client experience, and underwriting guidelines ~ General Level 1 Insurance Licence, or a strong willingness to obtain one — we will support you Bonus Points For Active General Level 1 Insurance Licence already in hand Bilingual in English and Mandarin, Punjabi, or French Direct experience supporting broker partners with quoting, binding, policy maintenance, or commission inquiries Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance.

We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and extra benefits. Optiom is a specialty MGA and a wholly owned subsidiary of Aviva Canada, one of the country's largest property and casualty insurers. We design and distribute specialty insurance products through a national network of broker partners, embedded at the point of vehicle financing and leasing.

📌 Partner Support Representative (Langley)
🏢 Optiom
📍 Langley