Do you enjoy being on the road, building relationships, and being the go -to problem solver for customers? Are you passionate about agriculture and delivering exceptional service? If so, this is your opportunity to grow your career with a trusted John Deere dealership.
We’re looking for a Parts On -Site Field Representative to serve our West Region (Lethbridge/Taber). This is a key role that combines customer service, sales, and hands -on inventory support. You’ll be the face of our Parts On -Site program, helping customers stay productive by ensuring they have the parts they need when they need them.
Route & Customer Service
- Develop and execute a weekly and bi -weekly route schedule to service existing Parts On -Site customers.
- Build strong relationships and provide proactive, on -site support.
- Address customer concerns promptly and resolve issues effectively and professionally.
Inventory & Parts Management
- Replenish parts cabinets and ensure customers have the inventory they need.
- Supply additional parts directly from your van based on customer demand.
- Maintain accurate and up -to -date customer machinery profiles.
Sales & Business Development
- Actively call on new and prospective customers to grow the Parts On -Site and Aftermarket business.
- Market and promote parts and service offerings, including: Preventative Maintenance Inspections (PMI), Overhauls, and Special parts promotions
- Perform follow -ups on major parts sales to ensure satisfaction and identify additional opportunities.
- Promote seasonal merchandise and monthly parts initiatives.
- Identify and communicate sales leads to the Sales Department.
Internal & Field Support
- Support field technicians by delivering parts as required.
- Participate in and promote all company initiatives, including: Performax Program, Combine Guarantee, Western Tractor Days (WT Days), Clinics and events
- Ensure a strong Parts presence at customer events and clinics.
Organization & Equipment Management
- Maintain a clean, organized, and well -stocked Parts On -Site van.
- Ensure the van is mechanically maintained and presentable at all times.
Reporting & Performance
- Provide weekly reporting on Parts sales, PMI inspections, and Wholegoods lead generation
- Stay current on John Deere parts programs, promotions, and marketing initiatives.
- Contribute to achieving Customer Experience (CX) score goals.
Requirements
- Experience: A minimum of 2 years' experience within a Parts department. Previous John Deere agricultural equipment and product experience is an asset.
- Technical Skills: Experience using online inventory systems and standard desktop applications including Microsoft Office and other browser -based programs, along with a demonstrated understanding of sales processes.
- People -Focused: Strong interpersonal skills with experience connecting with customers while maintaining a professional image and establishing rapport.
- Sales Mindset: Proactive approach to identifying opportunities.
- Soft Skills:
Strong time management skills, ability to be adaptable, problem -solving skills, and attention to detail.
- Physical Capability: Ability to lift, carry, push, and pull up to 50lbs with long periods of standing and walking.
- Valid Driver's License: You'll need this and a comfort working in a mobile, field -based role.
Advantages Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
Paid Time Off: Recognizing the importance of work -life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on -the -job hours and experience toward your Apprenticeship.
Benefits: We provide a comprehensive health benefits package to keep you and your family healthy along with an employer -matched Registered Retirement Savings Plan.
Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.
Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!
📌 Parts On -Site Representative (Lethbridge)
🏢 Western Tractor
📍 Lethbridge
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