Status: Full-time, Temporary (Expected Contract End Date: March 31st, 2027) Schedule: Monday - Friday, 8:30 a.m.

- The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. As a Primary Care Network, we work alongside hundreds of family doctors (our members) to support the patient-doctor relationship and provide programs and services at no cost to doctor or patient. As the Patient Care Coordinator (PCC), you’ll support physicians and team members by coordinating patient care to improve overall patient outcomes. You’ll be an integral and active member of the Patient’s Medical Home team, supporting physician members remotely using Electronic Medical Record (EMR) systems and digital health platforms. This role is primarily a work from home position with some occasional in-person work at our Main Office or physician clinics in the Calgary area. Support routine panel maintenance and patient validation processes for ongoing panel management, such as confirming primary medical doctor, demographics, and validating patient information while performing outreach to patients. Ensure results of recent tests and procedures are available to providers (i.e., Create and maintain accurate notes about projects such as meeting minutes and ad hoc patient list requests. Reach out to patients identified in projects (e.g., telephone calls, email, text). Support clinicians with scheduling, using Electronic Medical Records (EMRs) and digital health platforms. Coordinate patient care with the appropriate clinicians, including referral processing and ensuring patients are informed about any appointment information required. Coordinate patient care by referral to the medical neighbourhood (i.e.,



patients identified in a PMH project that require care outside of the Patient’s Medical Home). A Medical Office Assistant (MOA) certificate or diploma, or a post-secondary diploma or certificate in a related area such as Licensed Practical Nurse, Medical Secretary, or Unit Clerk, is required. Strong administrative experience working within an interprofessional care team model. Knowledge and experience with medical records management. Ability to maintain filing systems and basic databases. A minimum of two years of experience in the following is an asset: Healthcare experience, preferably in a primary care setting.

Technical: Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams). Virtual patient care platforms.

Electronic Medical

Records (EMR) systems. The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work setting.

To apply for this position, please submit your application to the posting on the CWC PCN’s website. Due to the high volume of applications we receive, only those who apply through the CWC PCN’s website will be moved forward in the recruitment process. We invite applicants of all racial and ethnic backgrounds, ancestry, religious beliefs, gender/gender identity, sexual orientation, age, family/marital status, and physical and mental disabilities.

The CWC PCN welcomes and encourages applications from persons with disabilities or those needing an accommodation based on any other protected ground. Accommodations are available upon request for candidates participating in the selection process.

📌 Patient Care Coordinator - Pharmacy (Calgary)
🏢 Calgary West Central Primary Care Network
📍 Calgary