Job Posting – Customer Experience & Sales CoordinatorReports To:Sales NavigatorPosition Type:Full-time, Permanent, in-officeLocation:Central Saanich, BCHours:37.5 hours weekly, Mon – FriCompensation:$43,000 – 48,000 per annumLevel Ground’s business development team supports a co‑operative, communicative, forward‑thinking workplace where hard work and innovation are valued.Job OverviewThe Customer Experience & Sales Coordinator provides ongoing sales team and customer support. This administrative role will enter orders, manage product information, and work closely with other Level Ground teams to ensure customer questions and concerns are addressed in a timely manner.Core ResponsibilitiesManage customer orders, inquiries, and account requests while ensuring a positive customer experienceLead customer onboarding, including account setup, wholesale website training, and ensuring customers are equipped to successfully place and manage ordersServe as a primary point of contact for customer support via phone and emailProvide administrative and customer support coverage for the sales team as needed, ensuring continuity of serviceIdentify process improvements and implement systems that enhance customer experience, operational efficiency, and team effectivenessAnalyze customer data to identify customers’ needs and improve customer experienceMaintain accurate customer records, account information, and interactions within the CRM and order management systemsCollaborate with Operations, Logistics, Finance, and Marketing teams to resolve customer issuesAssist the sales team with account administration, reporting,



and customer follow-up activitiesRole Requirements and Preferred SkillsProven experience in customer service, customer experience, account coordination, sales support, or a related customer‑facing roleStrong phone, email, and written communication skills, with a professional and customer‑focused approachStrong organizational skills with the ability to prioritize multiple tasks, manage competing deadlines, and maintain attention to detailExperience working with cross‑functional teamsConfident troubleshooting issues, investigating root causes, and coordinating solutions across teamsExperience using CRM, order management, or customer support systemsProficiency in Microsoft Office Suite, particularly Outlook, Excel, and TeamsReporting & Working GroupsThis position works collaboratively within the Sales team, reporting to the Sales Navigator.Application InstructionsIf this exciting role with Level Ground speaks to you, please apply with a cover letter and resume.We will be accepting applications until the end of the day on Tuesday July 28, 2026. We will be reviewing applications as they come in, so please don’t hesitate in applying. Only candidates who we are interested in moving forward with will be contacted.If you don’t see yourself fully reflected in every job requirement list on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. We are committed to creating a more equitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to [email protected] look forward to hearing from you!#J-18808-Ljbffr

📌 Customer Experience & Sales Coordinator - C$43,000 - C$48,000 A Year (Winnipeg)
🏢 Level Ground
📍 Winnipeg