We're looking for a driven and capable Bilingual Helpdesk Support Specialist who is fluent in both French and English to deliver top-tier technical assistance to our clients' end users. The successful candidate will demonstrate strong troubleshooting skills, clear and effective communication, and a commitment to excellent customer service.Job DescriptionProvide high-quality helpdesk and deskside support to end-users, addressing IT issues promptly and effectively in both French and English.Diagnose and troubleshoot technical issues remotely and in office, utilizing strong problem-solving skills.Configure and troubleshoot Office 365 applications, cabling, routing, WiFi, and other desktop support services.Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune.Strong experience with Jira, including ticket management, issue tracking and workflow customizationTroubleshoot and support mobile devices such as iPhones, iPads, and Android devices.Communicate effectively with end-users of all levels, ensuring clear and concise resolution of IT issues.Strong documentation skills with the ability to accurately record support activities, and document troubleshooting steps.Maintain accurate records of support activities,



including incident documentation and resolution.Stay up-to-date with industry trends and technologies to provide innovative solutions and enhancementsRequirementsMust be Fluent in both French and English, with the ability to read, write, and communicate effectively in both languages.Must have proven experience in providing helpdesk and deskside support, with a focus on resolving software and hardware issues.Must be able to visit office locations on site in the Montreal area (remote flexibility but required to go into the office when needed)Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues efficiently.Experience supporting the Microsoft stack of technologies, including operating systems, Office suite, Exchange Online, and Intune.Familiarity with configuring and troubleshooting mobile devices such as iPhones, iPads, and Android devices.Excellent written and verbal communication skills, with the ability to communicate technical information clearly to end-users.Industry certifications such as CompTIA, Microsoft, or Cisco are beneficial.Physically able to lift and move desktops and monitors.Valid driver's license and willingness to travel to other offices as needed.

📌 Help Desk Specialist (Montreal)
🏢 Hire DigITalent
📍 Montreal