As Canada's sixth largest city, Mississauga is home to 741,000 residents and more than 54,000 businesses, including more than 60 Fortune 500 companies with Canadian head offices or major divisional head offices. A diverse, progressive and award-winning municipality located on the shores of Lake Ontario in the heart of the Greater Toronto Area, Mississauga is "Leading Today for Tomorrow" by focusing on delivering services, implementing its Strategic Plan, delivering value for money and maintaining infrastructure.Make your move to the City of Mississauga and come be part of something BIG!Mandate: The Senior Manager of Transit Experience knows that well-trained, engaged employees shape the customer experience on the road. Reporting to the Director and General Manager of Transit, the Senior Manager is responsible for developing and implementing a service-focused customer support strategy within Mi Way Transit and providing senior-level leadership and oversight to a large multidisciplinary team.Transit Experience is the holistic section within Mi Way Transit that focuses on both internal and external transit customers. The Senior Manager of Transit Experience provides strategic leadership for the following core Transit areas:Customer ExperienceBusiness Systems & DataTransit Fare Revenue & Funding Program DevelopmentTransit Training & Professional DevelopmentDuties & Responsibilities: Develop and implement strategic plans and Transit Experience initiatives to achieve Mi Way’s goals to enhance customer satisfaction and increase transit ridership while growing the Mi Way brand within the community.Implement and monitor divisional activities as they pertain to Transit Experience,



including performance reporting policies and metrics, systems and procedures.Lead, mentor, and develop a high-performing multi-disciplinary team across four core lines of Transit business, providing staff with guidance, support, and career development opportunities.Work collaboratively with other leaders and stakeholders to direct work in accordance with collective agreements and to foster positive union relations.Act as an Operational lead in partnership with Human Resources on collective bargaining and contract negotiations with ATU 1572, UFCW 175.Represent Mi Way at internal and external meetings, public events, training sessions, on committees, and/or other related events. May include interactions with media on sensitive customer matters.Draft and deliver reports and presentations to the City’s senior leaders and members of Council, including committees.Responsible for ensuring capital and operating budgets are adhered to and participate in quarterly budget reviews and budget preparation activities.Coordinate with the Rapid Transit Project Office on overarching transit infrastructure and capital plans.Develop a strategic approach to transit software, hardware and applications to ensure business continuity and improve operational effectivenessConduct regular assessments to ensure effective use of resources and alignment with industry best practices.Provide direction on regulatory training for technical staff, with particular emphasis on fleet maintenance and operations personnel with an upmost regard for safety.Represent Mi Way with Metrolinx for major projects, including LRT, fare service integration and PRESTO fare

📌 Senior Manager, Transit Experience (Mississauga)
🏢 Summit Search Group
📍 Mississauga