Salary Range: $55,000.00 To $65,000.00 AnnuallyManager of VaughanA Bit About UsCore Values: Safety, Integrity, Fun, Community, and GrowthSplash N' Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they've launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together.Our mission is simple: Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.The OpportunityIn this role you will be working closely with our aquatic and customer service teams, contractors, and clients to create a safe and engaging experience for all.This is a hands-on leadership position that blends both management and supervisory responsibilities. You will not only lead operations from the deck but also be actively involved in the pool, supporting programs and coaching staff in real time. You'll be at the forefront of overseeing swim programs, mentoring staff, facility maintenance, ensuring client and staff satisfaction, smooth daily operations, and promoting our services in the community.This role combines management, sales, and customer service responsibilities to help us make a splash in the world.Who You AreYou're a natural leader who thrives in fast-paced environments and is excited to contribute to a growing organization. You value teamwork, communication, and take pride in creating a protected, supportive space for both clients and staff. You are passionate, enjoy problem solving, being proactive, and staying organized. If this sounds like you, you'll fit right in at Splash N' Learn!ResponsibilitiesFinancial and Administrative:Accurately enter payroll hours into our pay system and update as shift times changeMonitor the facility's budget and payroll activityEvaluate staffing levels and shift capacity, making shift cuts and staffing adjustments as needed to adhere to budget and facility needsManage the scheduling of classes, instructors, and supervisors to ensure proper coverageMaintain accurate records of class enrollments, attendance, and progressLead preparation and execution of team events, special programs, and trainingEnsure staff qualifications are up-to-date and currentHelp monitor session stats like retention, fill rates, and customer satisfactionTrack, monitor, order, and replenish inventory levels of all necessary supplies (pool, safety, cleaning, office)Prepare reports for management on operational performance, safety incidents, and program outcomesBe present and approachable on deck and support customer service needsFoster positive relationships with swimmers and parents to create a welcoming and supportive atmospherePromptly and professionally address inquiries, feedback, concerns, and complaintsHelp families feel confident about their swim journey through facility tours, assessments,



program recommendations, registrations, swim levelsMonitor feedback and reviews to continuously improve the experienceProgram and Session Management:Quality control throughout the lessons and ensure that the Splash N' Learn program is being taught and adhered to, as well as the high level of instruction is maintainedBuild and update facility schedules to maximize pool time and class availabilityAssign instructors to classes, support smooth deck setup/takedown, and ensure session readinessSupervise and support swimming lessons to ensure quality and consistency of instructors and programsReview lesson plans and swimmer progress evaluations on an ongoing basisEnsure accurate and timely completion of student skill treesSupport teaching and instructional leadership on deck or in-water, including leading or assisting with class demos, daytime teaching, and specific enrollment parametersOrganize and deliver regular training sessions for staff members to enhance their skills, knowledge and certificationsManage all staff schedules and proactively solve any scheduling challengesManage adherence to Lifesaving Society standards in leadership course, and schedule all leadership coursesSafety & Risk Management:Ensure the safety of all facility users by enforcing established safety protocols, emergency procedures, and lifeguarding standardsConduct regular safety drills, inspections, and audits to maintain compliance with safety regulationsKeep the daily log complete and accurateSet up and remove bins, lane ropes, and equipment, checking for safety and proper repair of lifesaving equipment during each shiftReport malfunctioning equipment immediately and remove unsafe items from useTeam Leadership and Management:Lead, mentor, and train a team of Aquatic Supervisors, Head Instructors, Instructors, SCT, and traineesFoster a positive, respectful, and supportive team culture by being the go-to person, offering guidance, mentorship, and ongoing trainingCreate space for feedback and growth by conducting and tracking ongoing performance evaluations and performance improvement plansRecognize and celebrate achievements and milestones with the team to boost morale and motivationAnticipate hiring needs and support recruitment, onboarding, and training of staffEnsure smooth team processes like payroll submissions, onboarding, and offboardingCommunicate openly and regularly with the team through staff meetings and sharing updatesFacility Operations:Keep the facility clean,



safe, and functional from pool equipment and maintenance to overall facility decorationsEnsure safety protocols meet pool/health regulations and equipment is stocked, maintained, and up to standardOversee daily maintenance tasks, safety equipment checks, and facility inspections and coordinate with external vendors for repairs, pest control, and mechanical needsCarry out pool vacuuming, backwashing, and fouling clean-up as requiredConduct pool chemistry tests and maintain proper chemical balanceEnsure proper record keeping of all logbooks, cleaning checklists, and supply ordersBe accountable for managing emergencies by ensuring the emergency response plan is aligned with industry best practices, conducting safety checks and drills, and staying up to date on certifications, regulations, and best practices in aquatic safetyQualificationsHolds current certifications in National Lifeguard, Standard First Aid, Certified Pool Operator, and Water Safety InstructionPrior experience in aquatic instruction, with a minimum of 5 years as an instructor or supervisorStrong leadership skills and the ability to motivate and guide a teamEvenings and weekends availability requiredExcellent communication and interpersonal skillsDetail oriented with excellent time managementFriendly, approachable, and confident working in a family-centered environmentAcceptable police check for vulnerable sectorKnowledge of pool operations and safety proceduresThe Skill SetProficient with MS Office, including Word and ExcelAdapt to system/process changes and challengesExcellent oral and written communication skillsCommunication: Communicates in a thorough, clear and timely manner to support information sharing.Concern for Health and Safety: Acknowledges and understands how to manage and educate others of risk and harm reduction.Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired resultRelationship Building and Collaboration: Builds positive interactions, both internal and external, to build enthusiasm and appreciation to achieve work related goals.In addition to the above competencies the associated core competencies are required: commitment to organization vision and values, diversity, integrity, teamworkWhat the Recruitment Process Looks LikeA phone screen with HR who will discuss your interest in SNL and how your background aligns with this roleAn in person interview with the Launch Operations Manager and HR will allow you to expand on your experience and ask further questions about the role and teamYou'll be invited to an in person wet and dry interview to meet the Leadership team and show off your skills in the poolA final follow up wet interview with the Leadership team to assess how you apply feedback and to answer any remaining questions you may have.

📌 Facility Manager Vaughan
🏢 Splash N' Learn
📍 Vaughan