The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community.
We know that blending diverse cultures with our long-standing traditions makes community spirit thrive. The POS Support Technician plays a key role in creating a seamless customer experience for our guests. You are a tech-savvy champion of supporting your coworker’s success by efficiently delivering technical support to the teams you work with while keeping a keen eye on optimizing POS workflows.
You excel at troubleshooting POS issues quickly in a fast-paced setting delivering optimal operations and experiences for all. Provide exceptional customer service to employees who are experiencing POS system issues. Troubleshoot and resolve POS software and hardware problems efficiently.
Collaborate with different business units to help support the POS system operations. Collaborate with your supervisor or appropriate Business Services unit to identify and resolve issues. Working towards a Computer Science, Information Systems, or a related discipline (OR equivalent experience in technical support may be considered).
Experience troubleshooting technical issues in a customer service environment. Outstanding communication and interpersonal skills with a focus on providing exceptional customer service. Working knowledge of networking, computer systems, payment systems, Wi-Fi, and basic network troubleshooting is an asset. Strong planning and organizational skills Ability to lift up to 50lbs throughout an 8-hour shift
📌 POS Support Technician - Seasonal (Calgary)
🏢 Year Round
📍 Calgary
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