What we offer:Market-competitive salary plus bonus programAffordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insuranceCompany match RRSP programFlexible Safety AllowanceBest in class vacation programComprehensive OEM level training programOpportunity for advancement in a strong dealership networkPosition Summary:The Service Writer is the service customers first point of contact with the dealership. Their primary responsibilities include scheduling customer repairs, providing accurate & timely communication throughout the repair and finalizing the repair order at job completion.The Service Writer works closely with the Service Team Lead and Service Manager to ensure customer satisfaction through communication and successful management of the repair.Duties and Responsibilities:Provide prompt, courteous and accurate service to customersBook service appointmentsOpen and close work orders within the required time frameHandle incoming phone calls in a professional mannerDeal with customer issues, requests, questions and complaints in a timely mannerWork closely with the Service Manager and Service Team Leads for smooth operations of the shop as per Company processes and guidelinesAccurately record customers’ truck problems and repair requestsKeep customers updated regularly regarding ongoing repairsGain knowledge of warranty policies & practicesParticipate in any technical or development training that is made availablePerform other duties as required by the Service ManagerPerform the role in a professional manner that aligns with the Company’s’ values and idealsWho we are:Diamond Truck Centres is an International Truck dealership network with locations in Alberta, BC and Saskatchewan. Our Service division provides our valued customers with trained experienced mechanics to perform quality repairs and maintenance in timely manner.We are proud to offer our customers a variety of products and services ranging from trucks, trailers, school buses, leasing options and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution to keep our customers business moving.What you need:Previous Service Writer or Service Appointment Coordinator experience is required. Similar relevant experience may be considered.Excellent customer service skillsStrong written and verbal communication skillsExcellent computer skills; including Microsoft Word and ExcelOrganized and a motivated team playerAble to multi-task and prioritize your workPrevious CDK experience is an assetAble to work a variety of shift schedules including evenings and weekends.Job Types: Full-time, PermanentPay: $65,000.00-$75,000.00 per yearBenefits:Dental careDisability insuranceEmployee assistance programExtended health careLife insuranceRRSP matchVision careWork Location: In person#J-18808-Ljbffr

📌 Service Writer/Advisor - $65,000 - $75,000 A Year (Winnipeg)
🏢 Diamond Truck Centres
📍 Winnipeg