Member Service RepresentativeDUCA is currently looking for a full‑time Member Service Representative to join our energetic Mount Albert branch! The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members and are committed to helping identify opportunities through communication and inquiry. MSRs are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.Job Purpose & SummaryThe MSR provides an outstanding Member experience and service that is accurate, timely, and efficient. The role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized. MSRs help uncover opportunities where DUCA can better help existing and potential Members, with our array of banking solutions and services. When an opportunity is identified, the MSR figures out who can best help the Member, whether it be themselves or a DUCA advisor (Financial Services Officer), and follows up to ensure the Member was taken care of.ResponsibilitiesMaintain cash balances, list and balance outgoing cheques,



and balance all daily transactions.Ensure adherence to operating procedures and policies to safeguard the assets of the organization and the Member.Assist the branch to achieve growth targets and satisfactory compliance/audit.Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.Promote DUCA’s full range of services by explaining perks and features of DUCA solutions, opening new Member accounts, and making quality referrals to an advisor through proactive probing.Make outbound awareness and service follow‑up calls to Members as well as proactive outbound calls to book advisor appointments.Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.Identify and fulfill Members’ financial service needs (e.G., cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, processing wires, RRSP and term deposit transactions, and assisting Members with debit cards).Engage in up‑front dialogue with Members to uncover financial needs and spot opportunities.Solve Member issues using standard procedures and know when to escalates non‑standard issues.Stay current and up to date on DUCA products, services,



operational and risk policies and procedures.Participate in local market business development opportunities and community involvement.Assist with counting large cash deposits.Complete general office duties, processing and administration as required.QualificationsHigh School Diploma or equivalent (Undergraduate degree or equivalent preferred).Two years’ experience helping Members or customers in a bank or credit union workplace.Experience working with and handling cash.Strong knowledge of computer systems.Experience with sales is considered an asset.Desire to learn and grow.Passion for working directly with Members and customers, finding ways to surprise and delight.Committed team player, demonstrating enthusiasm for job and Members every day.Multi‑tasker who can organize and prioritize other work while putting the Member first.Excellent interpersonal and communication skills, both verbal and written.Robust attention to detail with ability to make decisions and provide friendly and personable service.Strong administration, organizational, planning and time management skills.BenefitsAnnual salary range: $40,634 to $50,793.Position may be eligible for discretionary bonuses.Full‑time employment, 38 hours per week.Branch location: 19132 Centre Street, Mount Albert, ON L0G 1M0.DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.We thank all applicants but only those considered for an interview will be contacted.#J-18808-Ljbffr

📌 Member Service Representative (Full-Time) (Toronto) - C$40,634 - C$50,793 A Year
🏢 Duca
📍 Winnipeg