Elevate operational excellence at PointClickCare as a Process Analyst. Collaborate with senior leaders to enhance processes and drive impactful improvements. In this key role, you will partner with Sales, Success, Qualified Services, and Support teams.

Your expertise in process analysis and project management will help identify gaps, recommend solutions, and coordinate cross-functional projects. You will ensure that new workflows improve business performance and stakeholder satisfaction effectively. Key Responsibilities:

- Analyze existing systems and operational procedures
- Lead structured discovery conversations and workshops
- Conduct gap and impact analyses on processes
- Document business requirements and create process maps
- Coordinate User Acceptance Testing and project delivery Requirements:
- Strong facilitation and communication skills
- Experience in SaaS and Business Process Management
- Proven project management and organizational skills
- Knowledge of Salesforce, Gainsight, and Service Cloud
- Familiarity with AI tools for process improvement Join a team committed to transforming healthcare technology for seniors and caregivers.

📌 Process Analyst at PointClickCare (Ottawa)
🏢 PointClickCare
📍 Ottawa