Make a meaningful impact at SMART Technologies as a Contact Center Quality Coordinator. This Calgary-based hybrid role emphasizes quality assurance and operational excellence.You will be at the forefront of enhancing customer service experience by leading the quality assurance program. With solid experience in contact centers, you'll utilize your analytical talents to identify performance trends and operational improvements, ensuring high standards are met.Key Responsibilities:Administer the contact center quality assurance programAnalyze quality and customer satisfaction metricsConduct quality audits for complianceCoordinate operational updates and communicationsManage relationships with outsourced partner teamsRequirements:2-5 years in relevant customer service rolesProficient with QA and CRM toolsStrong analytical and problem-solving abilitiesOrganized with keen attention to detailsExcellent collaboration and relationship management skillsUtilize your expertise to support a high-quality customer experience with SMART Technologies.