Be the First to ApplyJob InfoJob Identification 31379Job Category SalesPosting Date 05/14/2026, 06:31 PMJob Schedule Full timeJob DescriptionQualifications :As theManager – Customer Servicefor our Sept-Îles branch, you will be responsible for managing operational sales activities to ensure customer service levels are met or exceeded. Your role will focus on order management, quoting, processing, fulfillment, and order review. You will oversee customer service activities for the North Shore region.You will maintain efficient and balanced workflows to maximize efficiency and deliver a high level of service quality and customer satisfaction. You will monitor and measure service metrics and use this data to develop standards, propose improvements, or recommend process changes. Finally, you will make recommendations to adjust products or services based on customer feedback and requests.Responsibilities:Support the branch team and coordinate customer service activities.Make operational and tactical decisions to implement customer service strategies.Define and monitor performance indicators, including service level, order entry accuracy, occupancy rate, and productivity.Oversee processes to ensure customer requests are handled accurately, promptly, and according to priority.Coach and develop the team, including direct and indirect reports.Manage complaints by analyzing cases, responding to customers, and ensuring resolution.Collaborate with inside sales on orders, quotes, shipments, pricing, and deliveries.Represent management with stakeholders and promote continuous improvement and company values.Manage secondary projects, including planning, analysis, implementation,



and follow-up actions.Act as team lead on small projects.Perform any other related duties.Qualifications:High school diploma or equivalent required; bachelor’s degreepreferred.5 years of experience in customer service.3 years of supervisory or management experience.5 years of experience required in MRO/indirect material purchasing.5 years of experience with order processes and procedures, as a CSR buyer or senior CSR buyer.Strong knowledge of business and management principles related to strategic planning, resource allocation, and production methods.Strong knowledge of customer and personal service principles and processes, including needs assessment, meeting quality standards, and evaluating customer satisfaction.Ability to build strong business relationships with other functional areas to best support mutual objectives.Solid problem‑solving skills and ability to analyze workflows and processes to provide excellent service to internal and external customers.In-depth knowledge of purchasing and inventory concepts, practices, and procedures.Excellent written and verbal communication skills, as well as negotiation skills.Strong computer skills, particularly with purchasing and inventory management systems, programs, and reports.Ability to prioritize and execute tasks effectively.Ability to conduct research on project‑related issues and products.Ability to learn, understand, and apply new technologies.Ability to travel up to 25%.Compensation Details $73,495 - $91,868 AnnuallyThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles,



Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.In addition, Wesco offers an benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available.About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco and apply online today!Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.This posting is for a current, active vacancy intended for immediate hire.#J-18808-Ljbffr

📌 Directrice/Directeur – Service À La Clientèle - $73,495 - $91,868 A Year (Winnipeg)
🏢 Wesco International
📍 Winnipeg