Toromont Cat is seeking a Product Support Manager to join our team in Timmins, ON.

The Product Support

Manager plays a key role in overseeing our division’s afterâsales service support activities, ensuring efficiency, quality, and profitability across all operations. This role is responsible for ensuring technicians are properly qualified, supported, and scheduled; coordinating service delivery; managing administrative processes such as dispatching and billing; and contributing to continuous improvement initiatives that help the division achieve its business objectives. Full Time, Permanent The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available As a Product Support Manager, YOU will experience: Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success Competitive total rewards including: wages, benefits, and premiums (as eligible) An opportunity for versatile work schedules and opportunities across multiple locations across Eastern Canada Ensure full compliance with CSAs and oversee efficient management of warranty claims, service systems, and procurement activities, including service vehicle coordination In collaboration with the Service Administration Supervisor, provide effective administrative and operational support to service technicians and ensure timely dispatch aligned with customer needs Deliver technical support and lead the planning, coordination, and execution of technical training programs, including forklift operation training Lead and execute strategic projects that support business objectives and operational improvements Produce, review,



and maintain a variety of operational and performance reports Analyze operational data, identify issues or trends, and implement corrective actions Manage and optimize dayâtoâday operations, workflows, and material resources to ensure efficiency and service quality Lead, motivate, and develop the team to maximize performance, streamline processes, and enhance customer satisfaction Monitor and control expenses, revenue, gross profit, and the performance of assigned cost centers Bachelor’s degree in Business Administration or Engineering ~5–8 years of leadership experience, ideally within product support, operations, or administrative support environments ~ Strong proficiency with Microsoft Office and related productivity tools ~ Selfâdriven, highly motivated, and resultsâoriented, with a strong commitment to customer service excellence ~ Solid business acumen and the ability to make sound operational decisions ~ Working knowledge of industryârelated computer systems (experience with AS400 is considered an asset) With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.

At Toromont

Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers!

Artificial

Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates;

📌 Product Support Manager/Director (Timmins)
🏢 Toromont CAT
📍 Timmins