About This OpportunityThe Account Lead will work closely and collaboratively with specific designated disability referral sources, CBI Health clinicians and other stakeholders as required to manage referrals through an effective and effective process that results in excellent client care within the mandate of the customer.Account Lead – RemoteAbout This OpportunityThe Account Lead will work closely and collaboratively with specific designated disability referral sources, CBI Health clinicians and other stakeholders as required to manage referrals through an effective and efficient process that results in excellent client care within the mandate of the customer.The Account Lead is accountable for ensuring a high quality of customer service that exceeds standards and expectations of CBI Health and stakeholders. Their key function is to have a nuanced understanding of the needs of their designated Account to ensure that they can respond to inquiries or escalations related to CBI Health services, communicate opportunities for growth with the National Manager and align clinical services to the requirements of the Account.Salary range: $65,000–$75,000 per yearTake an inside look at what you'll do each dayFacilitate and coordinate regular checkpoints with applicable representatives of designated Accounts to maintain line of sight on operational requests and opportunities.Maintain oversight of clinical files through participation in collaborative contacts (i.E., pre/post Assessment calls)



between clinicians and Account representatives.Provision of effective referral review as needed in collaboration with the Accounts as neededWork with the National Manager on challenging files and/or as needed based on requests from the Account that do not align with typical service delivery pathwaysEnsure the active monitoring of Key Performance Indicators via communication with the Business Services team at CBI Health as well as via appropriate internal escalation methodsRespects and applies rehabilitation care models and reviews application by all clinical teamsEnsure programs / models are aligned to outlined goal of referral, typically with a strong vocational focusEnsure accessibility to service, assessment and treatment services, documentation, reporting, communication and case management meets/exceeds CBI Health and Account standardsReview scheduling practices and service delivery for consistency in achieving expected clinical outcomesCollaborate with the National Manager and others to resolve gaps in execution and identify opportunities for improvements to team and program/ serviceCollaborate with other Account Managers to innovate service delivery (methods, models, services) to achieve the best clinical outcome, stakeholder experience,



duration of care and durable outcomesWhat You Need To Be SuccessfulA bachelor's degree in a related discipline3 or more years of experience in a clinical or similar disability coordination role (e.G., Case Manager, Rehabilitation Coordinator)Experience in the health, rehabilitation or vocational sectors is requiredExperience in disability insurance sector, either in an insurer or employer roleMental health experience is an assetAn ability to deliver timely, professional and responsive service to clientsComfortable facilitating and negotiating care planningAlthough this is a remote position, all team members must be located within CanadaWhat CBI Health Offers YouCompetitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employerA remote working environmentWork–life balance and a focus on quality of lifeAbout UsCBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.We're changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.Ca.Inclusion MattersWe welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

📌 Account Lead - Remote (Winnipeg)
🏢 CBI Health
📍 Winnipeg