About UsMadison Group is a widely diversified real estate and land development company with extensive experience in building master-planned communities, low-rise, and high-rise residential projects. Madison Group also operates a substantial portfolio of retail, commercial, and industrial projects.Title: Customer Care TechnicianDepartment: High Rise Customer CareReports To: Manager of Customer CareAbout UsMadison Group is a widely diversified real estate and land development company with extensive experience in building master-planned communities, low-rise, and high-rise residential projects. Madison Group also operates a substantial portfolio of retail, commercial, and industrial projects.For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. Madison Group focuses on creating quality homes and residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team.For further information, please visit our website at madisongroup.Ca.General DescriptionThe Customer Care Technician understands and is committed to the genuine care and outstanding experience of our customers. The Customer Care Technician will report to the Manager of Customer Care and work closely with the team on‑site to deliver extraordinary service to our customers.The Customer Care Technician will work to address the expressed and unexpressed needs of our customers,



while responding to service requests coordinated with the on‑site Customer Care team.Primary ResponsibilitiesCompleting work orders and service calls issued by on‑site Customer Care teamConcluding investigative inspections, diagnosis, and repairIncludes drywall repair, minor fixture and millwork repair, painting, caulking, minor flooring, grouting, minor plumping, and moreConsistently performing to exceed our customer’s expectations as a representative of the companyPerforming hands‑on broad range of repairs in a timely, professional, and safe manner as instructed by the on‑site service teamCommunicating proficiently and professionally with co‑workers, trades, construction, and customersReviewing work orders and executing required tasks accordinglyDocumenting service notes, material and trade requirements, and providing status updates for all work ordersPracticing secure and professional driving habits when travelling in company or personal vehiclesEnsuring all safety procedures are followed on a daily basisConducting Home Owner Orientations (PDI)



as requiredAssisting the on‑site Customer Care team in a broad range of roles as requiredPerforming other related duties as requiredRequired Skills And QualificationsStrong customer service orientation and demonstrated customer service skillsAbility to communicate effectively (written and verbal) and be attentive to appropriate customer‑friendly social interactionsUnderstand the importance of and be compliant with the company dress codeAbility to work independently as well as a member of a larger handyman teamAbility to relate well with others and foster a positive team environmentWillingness and ability to learn through training and through skills‑sharing with colleaguesSolid history of handyman experience completing repairsProactive investigation and troubleshooting ability with a technical expertise in a diverse range of construction challengesDemonstrated history of creating and implementing appropriate, cost effective, hands‑on solutionsStrong time management skills, being extremely detail oriented, and a team playerFlexible and able to react and adapt to changesValid Ontario driver’s license and a good driving recordDaily travel between various sites may be requiredMadison Group celebrates diversity and is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applications and make all employment‑related decisions without regard to race, colour, religion, sex, national origin, sexual orientation, gender, age, or disability.We thank all applicants for their interest; however, only those selected for an interview will be contacted.AI will not be used during the recruitment or interview process.Compensation: $65,000 - $75,000#J-18808-Ljbffr

📌 Customer Care Technician - High Rise (Winnipeg)
🏢 MADISON GROUP
📍 Winnipeg