Job DescriptionAbout the roleLocation:onsite - Toronto, ONStatus:Fixed TermAnticipated Start Date:June 22, 2026Contract End Date:December 31st, 2026Interviewing Timeline:June 4, 2026 to June 10, 2026TheService Centre Outbound Specialistis a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring robust attention to detail, compliance, and confidentiality.What you'll doConnect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements.Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers.Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed,



and supported throughout their employment journey.Process client and employer financial support claimsDemonstrate flexibility to be able to change activities based on changing requirements and business needsQualificationsStrong auditing background and data entry experienceMinimum 2-3 years’ experience in a similar role working in a service-oriented organizationProficient in MS Office especially Excel and WordDetail oriented with a high level of accuracyAbility to adapt to changeUnderstanding of the needs of a highly confidential environmentAble to maintain composure during difficult and high-pressure situationsResults driven with creative approach to idea generation and problem solvingExcellent organizational and time management skillsAbility to work in fast paced environment with changing workloadPreferred CriteriaBilingual (English and French)Knowledge of the Employment Services industryWhat we offerCompetitive salary of $54,632 per yearOngoing learning and development opportunitiesGenerous time off policy to encourage work/life balanceA diverse and inclusive workplace with a track record of high employee engagement and teamworkDiversity, Equity, Inclusion and Belonging MatterWCG isstrengthened by diversity. We arecommitted to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.Accessibility StatementWe are committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.#J-18808-Ljbffr

📌 Service Centre Outbound Specialist - C$54,632 A Year (Winnipeg)
🏢 Wcg
📍 Winnipeg