Become a digital, global citizen and enable the current generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations.

We are seeking an organized, relationship-driven, and commercially savvy Provider Manager to oversee, scale, and optimize our ecosystem of Independent Software Vendors (ISVs). Your primary mission is to ensure our provider catalog remains current, maximize the visibility and accuracy of listings on our AppDirect Marketplace, run rigorous governance frameworks—including Quarterly Business Reviews (QBRs)—and drive joint growth through Marketing Development Funds (MDF). Additional responsibilities will include evaluating and onboarding new Independent Software Vendors (ISVs), which encompasses negotiating and executing Distribution and / or Reseller agreements, Product Merchandising, New Provider Enablement with internal teams and external partners, and building lead generation programs.

The ideal candidate has 3–5 years of experience in partner or vendor management and brings a deep understanding of the tech channel model —knowing how to bridge the gap between ISVs, our marketplace, and the channel partners/advisors who sell these solutions.

Portfolio

Management & Tiered Governance Scale & Data Integrity: Maintain administrative and operational health for a portfolio of ~100 ISV providers, ensuring all organization profiles, compliance records, and point-of-contact information are continuously up to date.

Strategic

Top-20 High-Touch Focus: Dedicate targeted oversight to the top 20 revenue-generating or strategically vital ISV partners, building strong working relationships with their channel and alliance managers. Evaluate past performance against channel sales targets,



address product and operational friction points, and build joint forward-looking success plans.

Channel Familiarity & Support: Sales & Partner Enablement: Work with strategic ISVs to secure updated sales training, pitch decks, competitive battle cards, and technical cheat sheets, making them readily accessible to internal sales teams and external channel advisors.

Escalation Management: Act as the ultimate internal point of escalation when operational issues, complex cross-platform provisioning errors, or critical support tickets stall out with an ISV, protecting the reputation of our channel partners. Manage the end-to-end rollout workflow for new ISV software listings, application updates, or promotional discounts on the digital storefront. Co-Marketing & MDF Management Actively collaborate with eligible ISVs to secure, track, and deploy Marketing Development Funds (MDF) .

Go-To-Market (GTM) Alignment: Partner closely with internal Growth Marketing teams to convert vendor MDF into high-impact pipeline activities designed for the channel (e.g., Ensure all co-marketing initiatives meet vendor brand standards and proof-of-performance compliance rules to successfully clear funding claims and avoid unspent or lost allocations.

Experience: 3–5 years of direct experience managing vendor relationships, channel partnerships, or digital marketplace ecosystems in a B2B SaaS or technology environment. Prior experience working with subscription commerce platforms,



with a strong preference for candidates who have hands-on experience navigating the AppDirect platform (catalog management, billing/provisioning mechanics, or developer portal workflows).

Financial & Program Savvy: Proven experience managing partner marketing programs, handling MDF allocations, tracking co-marketing budgets, and verifying campaign ROI.

Operational Discipline: Exceptional ability to prioritize time effectively, transitioning smoothly between managing the daily operational hygiene of 100 providers and driving high-touch strategic accounts. You can confidently lead a QBR with a vendor on Monday, troubleshoot an AppDirect catalog layout on Tuesday, and pitch a new ISV promo to a channel sales leader on Wednesday At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.

As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight.

In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits. 94,080 - $129,360 CAD Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. 90,480 - $129,360 CAD

📌 Provider Success Manager - ISV & Distribution (Montreal)
🏢 AppDirect
📍 Montreal