Elevate service quality as a Quality Assurance Coordinator with OTIP Group, focusing on training and call resolution. Provide essential feedback and coaching to enhance team performance.

The Quality

Assurance and Training Coordinator plays a critical role in monitoring, evaluating, and coaching staff within the OTIP Group. This position requires a minimum of two years of underwriting experience and three years in customer service. You will conduct file audits and training sessions, ensuring adherence to service standards and internal protocols. Key Responsibilities:

- Conduct staff observations and file audits regularly
- Provide performance feedback to managers and brokers
- Develop and deliver training presentations
- Onboard recent employees with comprehensive training
- Assist in troubleshooting customer service issues Requirements:
- College diploma or insurance designation required
- Minimum two years’ experience in underwriting
- Minimum three years in customer service or call center
- Proficiency in Microsoft Office Suite applications
- Bilingual communication in English and French is an asset Drive quality assurance and training initiatives to support exceptional service at OTIP Group.

📌 Quality Assurance Coordinator at OTIP Group (Wetaskiwin)
🏢 Orbit Insurance Services
📍 Wetaskiwin