Contribute to financial health for small businesses as a Remote Collections Specialist at Forward Financing. Negotiate payment plans and support customers through financial hardships daily.In this full time role, you will manage a portfolio of small and medium-sized business accounts to recover outstanding balances effectively. With over five years of relevant experience, you'll communicate regularly via calls, texts, and emails, guiding clients towards sustainable solutions.
You are crucial in achieving recovery goals while leveraging legal processes to enhance collections outcomes.Key Responsibilities:Service SMB customer accounts through various communication methodsNegotiate sustainable payment plans tailored to customer needsMeet monthly payment recovery goals and incentive targetsDocument account statuses and next steps in Salesforce CRMEngage customers empathetically through financial challengesRequirements:Bachelor's degree preferred or equivalent experience5+ years in Customer Service, Sales, or CollectionsStrong listening and empathetic communication skillsExcellent analytical abilities with attention to detailCompetitive, independent work ethicDrive financial success for small business owners while enhancing your career with Forward Financing.