Elevate your career as a Real Time Analyst with Teleperformance in Midtown Toronto. This full-time, in office role focuses on managing performance metrics and ensuring optimal service levels. At Teleperformance, you’ll take the lead on real-time operations, making critical adjustments and collaborating with supervisors to maintain service excellence.

You will be responsible for monitoring service levels, occupancy, and schedule adherence, while also documenting real-time activities and reporting to clients. This is your chance to be part of a top-rated global team driving customer experience management. Key Responsibilities:

- Manage real-time floor activities and escalations
- Monitor adherence to required processes including breaks and shifts




- Ensure analyst availability per business needs
- Conduct real-time queue monitoring and reporting
- Interact regularly with clients to ensure efficiency Requirements:
- High School diploma required
- Proficiency in MS Office, especially Excel
- Strong analytical skills and attention to detail
- Excellent communication skills, both oral and written
- Ability to work autonomously with minimal supervision Become an integral part of a company that champions employee satisfaction and team success at Teleperformance.

📌 Real Time Analyst at Teleperformance (Toronto)
🏢 Tp
📍 Toronto