DescriptionOffer excellent customer service while answering all emails / calls from clientsRespond to all customer complaints and find solutions as efficiently as possibleHandle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.Track and monitor the status of orders and address any issues related to order fulfillment.Maintain organized and up-to-date documentation of sales activities, customer communications and ordersUpdate order documents on shared company driveAssure accounts are complete and maintained in CRM systemSupport the sales team with checking stock, price checking, email pricing.Process returns and replacements as neededJob TypeFull-timeDescriptionOffer excellent customer service while answering all emails / calls from clientsRespond to all customer complaints and find solutions as efficiently as possibleHandle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.Work closely with the logistics, warehouse,



and finance teams to ensure timely delivery and invoicing.Track and monitor the status of orders and address any issues related to order fulfillment.Maintain organized and up-to-date documentation of sales activities, customer communications and ordersUpdate order documents on shared company driveAssure accounts are complete and maintained in CRM systemSupport the sales team with checking stock, price checking, email pricing.Process returns and replacements as neededRequirementsHigh School Diploma or equivalent3 years previous Customer Service experienceFully bilingual (French- English)Proficient in Microsoft Office suiteStrong organizational and multitasking skills with attention to detail.Excellent communication (verbal and written) and interpersonal skills.Ability to manage multiple priorities in a quick-paced environment.Problem-solving skills with the ability to identify solutions to challenges.A customer-focused attitude with the ability to build and maintain relationships.Ability to go the extra mileSalary Description$50,000-$55,000

📌 Internal Sales Support Representative (Bilingual) (Montreal)
🏢 Koroseal Interior Products
📍 Montreal