Shop ControllerDepartment: ServiceReports To: Service ManagerOverviewRichwil Truck Centre Ltd. is currently seeking a responsible, highly-motivated individual to join our ever-growing service department in Woodstock, and fill the recent Shop Controller position.This position provides critical support to the service manager in overseeing the service department's efficient operations.AboutRichwil Truck Centre Ltd. is a full-service International® Truck dealership, carrying a full line-up of new International trucks, used trucks and trailers by Fontaine and Deloupe, located in Woodstock and Fredericton, NB, and proudly providing parts and service to The Maritimes since 1985.Key ResponsibilitiesAssisting the Service Manager by supporting the shop foreman in daily operations and strategic planning, and developing/implementing operational policies and procedures to enhance efficiency and productivityAssist in managing, supervising and monitoring the service team's performance by providing guidance, training, and mentorship to enhance their skills and knowledgeEngaging with customers to better understand their concerns, service requirements, and expectations while assisting in resolving customer inquiries,



complaints and issues in a timely manner to maintain customer satisfactionProvide technical support and expertise to technicians during complex repairs or troubleshooting by collaborating with technicians to ensure accurate diagnostics, efficient repairs, and effective utilization of technical resourcesCompliant with safety regulations and company policies to maintain a safe working environment for all employees. Promote adherence to safety protocols, equipment handling, and relevant industry standards within the service departmentQualificationsExcellent communication skillsGood organizational skillsGood computer skillsDedicated to customer satisfactionKnowledge of Microsoft OfficeExperience as a diesel/automotive technician considered an assetPrevious experience in managing or supervising a team is considered an assetPrevious experience working in a service department is preferredCDK/ADP software knowledge is considered an assetA problem solverCompensationCompetitive industry salary, based on experience and qualificationsPaid training opportunitiesHoliday/training bonusesBoot allowancePaid vacation/personal daysGroup health benefit planRRSP benefit planWe thank all those who respond. However, only those given further consideration will be notified

📌 Shop Controller (Woodstock)
🏢 Richwil Truck Centre - Jacksonville
📍 Woodstock