Become a critical part of our Quality & Governance team in Cochin, India as a Voice Call Analyst. You will assess AI-generated voice calls, ensuring quality and compliance through detail-oriented analysis.
We are seeking a Voice Call Analyst with 4-5 years of experience in BPO, call center, or voice quality assurance roles. Your responsibilities will include evaluating AI voice recordings against established criteria, analyzing tone and accuracy, and providing insightful feedback. Your work will contribute to enhancing the performance of our AI voice systems through detailed assessments and reporting.
Key Responsibilities:
• Listen to and analyze AI voice call recordings accurately
• Evaluate for compliance, tone, and accuracy of calls




• Provide structured summaries and quality scores for calls
• Identify patterns and areas for improvement in AI models
• Flag non-compliant interactions and contribute to improvements
Requirements:
• 4-5 years in voice quality assurance or similar role
• Excellent verbal and written English communication
• Robust analytical and critical thinking skills
• Ability to evaluate intent and compliance in calls
• High attention to detail with structured frameworks
Your analytical skills will have a substantial impact on enhancing voice interaction quality.
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📌 Voice Call Analyst in Cochin
🏢 RevaLabs
📍 Cochin