About the RoleWe are seeking a highly motivated and detail-oriented IT Help Desk Support Specialist to join our high-performing IT team. Known for delivering exceptional service and trusted across all levels of the organization—including senior leadership—our IT team plays a vital role in ensuring smooth and secure day-to-day operations across the company.This is a Level 1 support position, and it is ideal for an individual who demonstrates strong technical aptitude, a proactive mindset, and a genuine commitment to providing outstanding internal customer service. You will serve as the first point of contact for technical support, contributing to the team’s reputation for excellence, responsiveness, and professionalism.ResponsibilitiesTechnical SupportServe as the first point of contact for IT support requests, providing prompt and professional assistance to internal users across all departments.Troubleshoot and resolve hardware, software, mobile device, printer, and connectivity issues, escalating more complex matters as appropriate.Ensure timely and accurate logging, tracking, and resolution of support tickets in accordance with team service standards.Maintain clear and effective communication with users throughout the support process.Provide on-site support at company office locations as required.Support wireless telecom devices, including user support and hardware provisioning for iOS and Android devices.User Onboarding & Equipment SetupSupport onboarding and offboarding processes, including provisioning user accounts, configuring laptops and mobile devices, and managing access to systems and tools.Set up and deploy new Windows and macOS workstations, printers, and other peripherals.Ensure all equipment is configured according to company standards and ready for deployment in a timely manner.Assist with equipment recovery and asset reassignment during employee offboarding.Systems Maintenance & DocumentationPerform routine maintenance, software updates, and basic troubleshooting on user devices in coordination with senior IT staff.Assist in maintaining accurate inventory of hardware, software licenses, mobile devices,



and IT assets.Contribute to internal knowledge base documentation and user training materials to support ongoing service improvements.Document troubleshooting procedures, resolutions, and support activities.Assist with IT-related projects and initiatives as required.Repair and/or coordinate repair of hardware devices and peripherals.Infrastructure & Device SupportTroubleshoot Windows, macOS, and mobile operating system issues in a corporate environment.Support network-connected printers, scanners, and other office technology.Assist with troubleshooting low-voltage systems including access control, intercom, and DVR systems.Support basic network connectivity issues and work with senior IT staff to resolve more complex networking problems.IT EnvironmentWindows 11 desktops and laptops.macOS desktops and laptops.Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Network-connected printers and scanners.Corporate-managed iPhones, Android devices, tablets, and iPads.Access control, intercom, and DVR systems.Qualifications1–2 years of experience in an IT support, help desk, or related technical support role, or relevant technical training.Experience supporting Windows, macOS, iOS, and Android devices.Experience supporting Microsoft 365 applications and common business software.Basic understanding of TCP/IP networking, DNS, DHCP, and wireless networking.Solid verbal and written communication skills, with a calm and courteous approach under pressure.Demonstrated commitment to accuracy, organization, and confidentiality.Strong customer service orientation and interpersonal skills.Excellent troubleshooting, problem-solving, and technical research skills.Ability to manage changing priorities and work effectively in a fast-paced environment.A proactive,



service-minded attitude with a willingness to learn and grow within a collaborative team environment.Valid driver's license and ability to travel between office locations as required.SalaryThe approximate salary range for this role is $60,000 – $65,000 per year. Final compensation will be determined based on a variety of factors including skills, experience, educational attainment, professional designations, internal equity, and other job-related requirements. We recognize that individuals bring different skill sets, strengths, and career experiences, and we encourage candidates at all stages of their career to apply. If your experience or compensation expectations differ from the posted range, we still welcome your application, as we value potential, growth, and the unique contributions each person can bring to CLV Group.LocationThis role is based in our offices five days a week, giving you the opportunity to work closely with your colleagues, learn from experienced professionals, and grow in a highly engaged team environment.Equal OpportunityWe are committed to diversity in our workforce and are proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.Accessibility & AccommodationWe strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to [email protected] and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.Background CheckOur team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.#J-18808-Ljbffr

📌 It Help Desk Support Specialist - $60,000 - $65,000 A Year (Winnipeg)
🏢 CLV Group
📍 Winnipeg