We are looking for a Customer Success Associate to join our team in Toronto! As a Customer Success Associate you will be responsible fordriving strategyfor the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies.If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!ResponsibilitiesProvide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategiesEstablish measurable goals and KPIs for your customer accountsTrack all implementation and post-implementation adoption activitiesDrive usage and adoption of the platform and communicate best practices by hosting virtual meetingsMeet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needsConnect with your customers to update on outstanding queries, reports and campaignsManage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goalsLead customer workshops and training around product updates & current featuresProvide regular status reports to stakeholders on progress against established goals and manage account escalationsUnderstand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewalsRecognize your peers for being awesome!Qualifications3+ years of account management experience at a software/SAAS companyStrong business acumen and proven ability to influence decision makers in various sizes of organizationsIndividuals who have completed formal sales training through a recognized program are preferredProficiency with CRMs such as Salesforce or other force.Com platformsExperience in preparing and delivering presentations targeted to a senior audienceExperience working with mid-market and SMB customersan assetAbility to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experienceDemonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviewsExperience managing a sales pipeline and carrying a sales quotaStrong customer-facing skills including expectation management, communication skills, information managementBachelor's degreeBilingual English and French is an assetOur Approach to Total RewardsWe’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.Our customer success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. $64,000 - $74,000 reflects the base salary range, depending on experience, skills and market data.#J-18808-Ljbffr

📌 Customer Success Associate - C$64,000 - C$74,000 A Year (Winnipeg)
🏢 Achievers
📍 Winnipeg