Vanguard Canada is seeking an experienced client service and operations professional to play a key role across client servicing, operational oversight, and a significant fund administration transformation initiative for a 12-to-18 -month contract position.This hybrid role combines hands‑on client service and operations expertise with leadership of the Canadian workstream supporting a broader back‑office transformation. The successful candidate will serve as a trusted operational subject matter expert, escalation point, and project lead, partnering across Canadian and global teams and with external service providers to strengthen client service, improve processes, manage operational risk, and successfully implement change.The role is expected to be approximately 50% focused on client service and operational support, and 50% focused on fund administration transformation.Responsibilities:Serve as an escalation point for complex client service inquiries, operational issues, and service provider matters.Partner with Sales, Relationship Management, Legal & Compliance, Finance, Product,



and other stakeholders to resolve issues and support a robust client experience.Provide day-to-day leadership and operational oversight across recordkeeping administration, client servicing, controls, and related business processes.Provide guidance and support to colleagues, sharing expertise and helping strengthen the team’s ability to manage complex operational and client situations.Identify root causes, recommend sustainable solutions, and drive process improvements that enhance efficiency, quality, and risk management.Lead or support Canadian project activities related to fund administration and back‑office transformation, including planning, milestone tracking, issue management, readiness, testing, and implementation.Act as the key connector between Canadian business requirements and broader global program teams.Coordinate stakeholder communications, governance updates, and project reporting for impacted Canadian teams.Support audit‑ready documentation, regulatory considerations, and operational control requirements.Qualifications:7+ years of experience in client service, fund operations, investment operations,

📌 Manager, Client Service & Fund Operations Transformation - 12 Month Contract (Toronto)
🏢 Vanguard
📍 Toronto