We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business.

If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. Success is measured through net retention targets tied directly to the performance of your assigned accounts. Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.

Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships. Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy. Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.

Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business. Participate in team meetings and collaborative projects that help improve sales processes and overall performance. Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.

Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.



Post-secondary degree (preferably in business or a related field) ~1-2 years of experience successfully managing client relationships and driving revenue growth through upselling ~ Very strong time management and organizational skills ~ Outgoing and personable nature with a sales driven attitude, strong team player ~ SaaS (or Technology) sales experience Strong MS Office skills – primarily Excel and PowerPoint Fluency in additional languages Experience working with industry tools such as Salesforce AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Fully remote-first work with flexible work arrangements ~ Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location ~ New Hire Equipment Allowance and monthly Flex Allowance to support your success ~ Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.

We empower learners to enrich their lives, workplaces and communities. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a protected and inclusive environment for all our people. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

📌 Remote Account Director/Client Services (Calgary)
🏢 Absorb
📍 Calgary