About AV Communications AV Communications (AVC) is a Toronto-based multicultural marketing agency on a mission to create a more inclusive future through marketing. We help brands connect authentically with Canada's diverse communities through insight-driven strategy, creative, media and digital. We are looking for an experienced Account Manager or Senior Account Manager to lead day-to-day client relationships and ensure the successful delivery of integrated marketing and communications projects.

This person will act as a key link between clients and internal teams, translating business needs into clear briefs, keeping projects moving, managing expectations, and identifying opportunities to strengthen the client relationship and grow the business. The ideal candidate is highly organized, commercially aware, proactive, and comfortable working across multiple projects, stakeholders, timelines, and priorities. For a Senior Account Manager, we expect greater independence in client leadership, stronger strategic and commercial judgment, and the ability to anticipate issues and opportunities before they arise.

Client Relationship

Management ~ Develop a strong understanding of the client’s business, objectives, industry, customers, and competitive environment. ~ Act as a primary point of contact for assigned accounts and projects. ~ Manage client expectations clearly and professionally. ~ Anticipate client needs, risks, and potential issues rather than simply reacting to requests. ~ Handle challenging conversations, feedback, and changes in direction constructively. Account & Project Leadership ~ Lead projects from briefing through delivery. ~ Coordinate internal teams including strategy, creative, production, media, digital, and external partners as required. ~ Maintain visibility on project status and ensure deadlines are met. ~ Identify risks early and develop solutions before they impact delivery. ~ Manage multiple projects and competing priorities effectively. ~ Work with strategy and creative teams to ensure recommendations address the client’s actual business challenge. ~ Contribute perspective and ideas during planning and development. ~ Help connect individual projects to the client’s broader business and marketing objectives.

Account

Manager/ Senior Account Manager expectations: ~ Help shape account plans and longer-term client priorities. ~ Commercial & Financial Management ~ Understand project scopes, budgets, estimates, and commercial commitments.



~ Work with internal teams to develop and manage cost estimates. ~ Support accurate forecasting, billing, and reconciliation. ~ Maintain awareness of account profitability and resource requirements.

Account

Manager / Senior Account Manager expectations: ~ Take greater ownership of account financial performance. ~ Support account planning, forecasting, and revenue development. Bring clarity and direction to internal teams. ~ Maintain momentum when projects become complex or ambiguous. ~ Protect the quality of the work while balancing client, timeline, budget, and resource considerations. Support and mentor junior account team members. ~ Help junior team members develop stronger client management and project leadership skills.

Account

Manager / Senior Account Managers may also be expected to: ~ Supervise Account Executives or Account Managers. ~ Provide coaching and ongoing performance feedback. ~ Help allocate work and manage team capacity.

Account Manager

Typically 3–5+ years of relevant agency, marketing, communications, or client-services experience, with demonstrated experience managing projects and client relationships. ~ Independent project ownership. ~ Ability to manage multiple projects simultaneously. ~ Confidence managing timelines, deliverables, and expectations. ~ Basic commercial awareness including budgets, estimates, and scope management. ~ Senior Account Manager Typically 5–8+ years of relevant agency, marketing, communications, or client-services experience, with demonstrated responsibility for significant client relationships and complex projects. ~ Strong senior stakeholder management. ~ Strategic thinking beyond project execution. ~ Solid commercial judgment and understanding of account profitability. ~ Experience managing complex or integrated programs. ~ Experience mentoring or managing junior team members. ~ Strong ability to anticipate business issues, client needs, and delivery risks.

Client

Leadership — Builds trust, manages expectations, communicates effectively, and strengthens client relationships.

Project





Ownership — Takes accountability for projects from briefing through completion and proactively keeps work moving. Communication — Communicates clearly, concisely, and appropriately with clients, colleagues, and senior stakeholders.

Commercial

Awareness — Understands scope, budgets, estimates, profitability, and the commercial implications of decisions. Prioritization — Balances competing projects, client requests, timelines, and internal resources effectively. Proactivity — Anticipates needs, risks, and next steps rather than waiting for direction.

Leadership & Development — For more senior candidates, demonstrates the ability to coach, delegate, provide feedback, and develop junior team members. Within the first 6–12 months, a successful Account Manager / Senior Account Manager should be able to: ~ Independently manage assigned client relationships and projects. ~ Consistently deliver projects on time and within agreed scope. ~ Anticipate risks and address them before they become major issues. ~ Demonstrate sound judgment when balancing client needs, quality, timelines, and budgets. ~ Maintain strong commercial discipline across assigned accounts. For a Senior Account Manager, success should additionally include: ~ Strengthening account profitability and commercial discipline. ~ Developing junior account team members. ~ Reducing the need for senior leadership involvement in routine account management.

Posting Details

Use of artificial intelligence AV Communications does not use artificial intelligence to screen, assess or select applicants for this position. ca with the subject line “Application – Account Director.” We are committed to building a team that reflects the diverse communities and audiences we serve, and to maintaining a workplace where everyone is treated with dignity and respect. We welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. Canadian work experience is not a requirement for this position.  In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

📌 Remote Account Manager (Toronto)
🏢 AVCommunications
📍 Toronto