We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. com to global businesses operating in complex, high-value environments—owning the client journey from onboarding through to ongoing relationship management and growth. The ideal candidate is a natural relationship builder with robust business acumen, technical fluency, and a proactive, solution-oriented mindset.

Onboarding: Design and execute a structured onboarding and activation program tailored to each client’s technical and operational needs.

Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth.

Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones. Serve as a trusted advisor, educating clients on Escrow.Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience. Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends. 1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.



~ Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments. ~ Exceptional relationship management and strategic consulting skills. ~ Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences. ~ Demonstrated experience handling and managing high-touch books of business. ~ Familiarity with APIs, SaaS integrations, or technical products.

Experience in digital payments, SaaS, or Fintech. io, DeskPro, Google Suite, and transaction/financial software. Bachelor's degree in Business, Marketing, or a related field. Partnership-First Mentality: You're committed to doing what’s best for the client and fostering long-term success.

Competitive

Salary with an On Target Earning of $90K per annum Weekly end of week lunches with rotating local cuisine Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more. Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf).

Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry.

📌 Remote Account Manager (Vancouver)
🏢 Freelancer.com
📍 Vancouver