to lead multiple markets of the LED back lighting industry. The management team building upon its core business and expanding into new market segments, manufacturing custom LED back lighting products for various top brands, such as We also support leading architectural firms and our integrated strategic seasoned and results-driven Account Manager to support our lighting strong relationships with existing clients, ensuring customer satisfaction, and ability to manage client relationships effectively. Develop and maintain customer relationships to support long-term engagement and repeat business Act as the main contact for quotations, orders, delivery status, and technical coordination Maintain high customer satisfaction through proactive communication and issue resolution Preparation & Pricing Support Review inventory and production readiness in Epicor upon quotation requests Ensure quotations meet defined service level agreements (SLAs) Support Regional Sales Managers with cost-effective quotation options when needed Order Management & Convert quotations into accurate sales orders Manage orders through internal processes Track order progress and provide customer updates Ensure all project and order documentation is complete and accurate Customer Success & Follow up on customer inquiries and support tickets Manage RMA processes and ensure resolution Maintain communication with customers during issue resolution Support customer feedback processes, including post-delivery surveys Sales Process Minimum 2+ years of experience in account management, client relationship management, or project coordination.

Knowledge of the LED lighting industry and market trends is highly desirable. Proven success in a corporate environment, working with all levels of management. Solid understanding of customer service best practices and client success strategies.

Proficiency in ERP, CRM software, and ticketing systems.

Background in Electronics/Electrical Engineering is a plus. Competitive salary based on experience and benefits package. Diversity and Equal opportunity employer committed to diversity and inclusion. religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal/Native American status or any other Disability-related accommodation during the training, and other factors permitted by law. experience, geographic location, and expected work quality.

This information serves as a general guideline for To support a fair and productive hiring process, we may use artificial intelligence (AI) tools to help review applications. used only as a support tool, never as the sole decision-maker.

📌 Remote Account Manager (Markham)
🏢 Omnify
📍 Markham