Lieu De TravailBedford, Nouvelle-Écosse, CanadaHoraire15Secteur D’activitéServices bancaires personnels et commerciauxDétails De La Rémunération$22.00 - $27.21 CADDépartementTD Canada Trust, banque de détail.Description Du PosteCustomer Experience Associate.ResponsabilitésProcess financial transactions like deposits, withdrawals, and bill payments following standardized operating procedures and industry regulations.Understand and determine customer needs to recommend appropriate banking solutions while exercising discretion in confidential matters.Respond and resolve customer concerns using standard procedures and escalating non-standard activities as necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them on banking solutions and processes.Help build a positive,
diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on routine activities.Deliver quality customer experiences and recommend operational improvements where opportunities exist.QualificationsHigh school diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Strong administration, organizational, planning and time management skills for a rapid-paced environment.Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet usage.A go-getter who can exercise initiative, stay accurate and detail oriented while handling several tasks and changing priorities.Dynamic communicator with established customer experience skills, able to connect verbally and in writing with diverse people in a calm, courteous, effective manner.#J-18808-Ljbffr