Intelcom | Dragonfly. With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last‑mile logistics. Our vision is explicit: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.OverviewYour Role: At the Heart of the Chain.Salary Range: $21.10 - $23.43.ResponsibilitiesAssist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintain warehouse systems and ensure operational efficiencyProcess returns and complete required documentation in accordance with SOPsHandle customer pickups and front desk assistance to customersResolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return‑to‑client shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as neededTrain and mentor new employeesCollaborate with operations teams to uphold quality standardsComplete supervisor‑assigned tasks as requiredMaintain a clean, organized and hazard‑free work environmentComply with all health and safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWork EnvironmentFast‑paced warehouse setting with shift‑based schedules.BenefitsShort and medium‑term growth opportunities. Comprehensive group insurance, group RRSP program, and employee assistance program.Equal OpportunityAccommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law.#J-18808-Ljbffr