About the jobFounded in 1959, Alliance Mercantile Inc., is a large multinational manufacturer of waterproof outerwear, hi visibility safety garments, industrial safety footwear, FR clothing, work gloves, and consumer packaged goods serving the industrial, retail, ad specialty markets, as well as the drug, grocery and mass retailers.We are looking for a full time Customer Service Representative based out of our Burnaby Head Office. Please send your resume to [email protected] ResponsibilitiesOrder ManagementAnswer and direct all incoming phone callsReceive and process customer orders via email, phone, and EDI systemsEnter and validate orders in the ERP system with a high degree of accuracyCoordinate order releases and ensure timely transmission to warehouse for picking and shippingMonitor order status and proactively resolve issues related to inventory, pricing, or deliveryCustomer ServiceRespond promptly to customer inquiries regarding orders, product availability, pricing, and shipping statusProvide shipment tracking information and follow up on delivery issuesEnsure customer inquiries are handled within established service timelines and standardsMaintain professional and courteous communication with customers across regionsInside Sales & Account SupportIdentify upselling and cross-selling opportunities by reviewing customer orders, buying patterns, and product gapsProactively contact existing customers regarding new products, promotions, and inventory availabilitySupport the sales team by generating quotes, following up on opportunities,



and helping convert leads into ordersMaintain and grow assigned customer accounts through regular communication and relationship buildingAssist in pricing, promotions, and margin optimization in coordination with sales managementCapture and update customer interactions, opportunities, and sales activities in CRM/ERP systemsProvide market and customer feedback to sales and management teamsCoordination & CommunicationLiaise with sales, credit, and operations teams to resolve order and account issuesCoordinate with warehouse teams to ensure order accuracy and priority handlingSupport cross-regional order processing and customer service coverage as requiredCredit & Payment SupportAssist with credit card processing and order holdsWork with the credit department to resolve account or release issuesEnsure orders are processed in accordance with company credit policiesProcess Improvement & ComplianceFollow established order desk procedures and contribute to continuous improvement initiativesMaintain accurate customer records and documentationIdentify recurring issues and recommend process enhancements to improve service levelsQualifications & Skills2–5 years of experience in customer service or order desk environmentExperience with ERP and CRM (e.G., SYSPRO, Microsoft, or similar)Excellent attention to detail and accuracy in order entryStrong communication and problem-solving skillsAbility to manage multiple priorities in a high-volume environmentProficient in Microsoft Office (Excel, Outlook)Applicants must be legally authorized to work in CanadaPay: $45,000.00-$55,000.00 per yearBenefitsDental careDisability insuranceExtended health careLife insuranceOn-site parkingPaid time offProfit sharingVision careWork Location: In person#J-18808-Ljbffr

📌 Customer Service Representative - $45,000 - $55,000 A Year (Winnipeg)
🏢 Alliance Mercantile
📍 Winnipeg