30 years of recruitment and human resources expertise across CanadaOur client, a well-established company in the food industry specializing in the production and distribution of food products, is looking for a Customer Service Representative to join its team.TasksRespond to customer calls and emails professionally, courteously and within a reasonable timeframeProcess and follow up on manual and EDI orders in the ERP systemCoordinate delivery dates and handle special requests related to ordersCommunicate effectively with customers and the sales team to ensure proper follow-upSchedule deliveries with transportation partners and the shipping teamCoordinate the logistics process for export ordersConduct the necessary follow-ups to ensure orders are processed and delivered on timeAdvantagesGroup insurance plan with 50% of the premiums paid by the employer, including health, dental,



life and disability coverageCompany-sponsored retirement plan, with contributions paid entirely by the employeeOn-site parking3 weeks of vacation starting on the first day of employment4 sick days per yearFree company products for personal consumptionJob requirementsMinimum of 5 years of experience in customer service and logistics, ideally in the food manufacturing or distribution industryFluency in both French and English, spoken and written, to communicate with customers in Ontario (40%); Experience using an ERP system, particularly Sage 300, is considered an assetExperience processing EDI orders, particularly for major retail chains

📌 Customer Service Representative (Montreal)
🏢 Bedard Resources
📍 Montreal