The business landscape is changing fast.

From Day

One is a media outlet and conference series that helps companies navigate all that change in ways that put people first. Since our beginning in 2018, we've reached over 150,000 attendees, hosted over a thousand speakers, and produced conferences in more than 20 major U.We take a unique, cross-disciplinary approach, convening leaders in CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share business strategies that benefit workers, customers, and communities. We also publish reporting and opinion pieces by a network of notable journalists, led by the company's editor in chief, veteran journalist Stephen Koepp .

Please note that diversity and inclusion are absolutely core to our mission, and we are committed to those values in our hiring process.

The Client Success

Manager owns the relationship with our sponsors from the moment they sign through renewal, and is accountable for making sure they get a real return on their partnership with From Day One. In this role you would be the primary point of contact for a roster of sponsoring companies, learning their objectives, delivering high-touch service by email, phone, and face-to-face, and translating what each client wants into what we deliver for them on site. You would own renewal rate and client satisfaction for your accounts.

Vendor relationship management is the core of the job, not an adjacent duty. To be successful in this role, you must be able to read a dense venue contract or banquet event order and say clearly what we are committing to and what it will cost; and weigh a venue's list of available dates against our conference calendar, our travel patterns, and what days an audience will actually attend. This is a remote position, and also includes regular travel to other cities for in-person events.

Deliver an exceptional customer experience throughout the post-sales journey,



and ensure the client's event experience exceeds expectations and leads to positive reviews and contract renewal Manage all client deliverables and information flow in a timely and accurate manner Conduct post-event feedback calls to assess areas for improvement and opportunities for upsell/renewal Own key performance indicators including renewal rate and customer satisfaction scores Own the day-to-day working relationships with conference venues, caterers, AV and production vendors, and hotels, building the standing of a client those vendors want to give good terms and good service Evaluate date and venue options against real constraints — our existing conference calendar, day-of-week attendance patterns, travel logistics, and cost — and make a clear recommendation Coordinate travel, accommodation, and shipping for our team, our speakers, and client materials Resolve vendor issues on site, in real time, during events Review invoices and contract terms for discrepancies before they become commitments Candidates should have a strong academic background and a minimum of 3 years of full-time, skilled post-graduation experience Direct experience in customer/client success, ideally in events, conferences, hospitality or sales Demonstrated experience owning budgets, vendor quotes or contracts — building them, negotiating them, or being accountable for them being right A background involving genuine logistical complexity: event or production management, hospitality or restaurant operations, travel or supply chain operations, procurement, or campaign management Basic knowledge of business software such as MS Office products, Google For Business, or similar Outstanding organizational and time management skills Willingness to travel regularly for events This is a full-time salaried position. Starting salary is $75,000 CAD per year with opportunities for regular advancement and raises. ~ This position is remote, but please be available to meet with stakeholders based in or near the greater Toronto area if requested.

📌 Remote Client Success Manager-Full Time (Toronto)
🏢 From Day One
📍 Toronto