Enhance patient interactions with Felix as a Remote Customer Experience Coordinator. Provide attentive support and problem-solving via chat and email to improve healthcare journeys for Canadians. Felix, Canada's first end-to-end healthcare experience, seeks a Remote Customer Experience Coordinator.

In this pivotal role, you will manage high volumes of patient communications while ensuring each person feels heard and supported. Your skills in detail-oriented communication and self-directed problem-solving are essential to deliver genuine, impactful care. Key Responsibilities:

- Offer personalized support to patients via chat and email
- Collaborate with pharmacy and medical partners to ensure continuity of care
- Guide patients through onboarding and address their inquiries
- Utilize AI tools to enhance response quality and accuracy
- Capture patient insights to inform company-wide improvements Requirements:
- Experience in customer-facing roles with high volume
- Familiarity with Intercom Helpdesk or similar platforms
- Background in telehealth is a bonus
- Weekend availability required Make a difference in digital healthcare by delivering meaningful experiences at Felix.

📌 Remote Customer Experience Coordinator at Felix (Calgary)
🏢 Felix
📍 Calgary