Innomar Strategies, part of the Cencora family, seeks a Team Lead, Customer Service to oversee daily operations in Canada. You will coach a team of representatives, monitor performance metrics, and handle escalations to ensure a high-quality customer experience. Remote role with periodic in-office needs.
The ideal candidate has 4+ years in customer service and 1+ year in a leadership role, plus robust communication and problem-solving skills. English/French bilingualism is a plus.
📌 Remote Customer Service Team Lead - Coaching & KPIs (Canada)
🏢 Innomar Strategies
📍 Canada
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