Elevate customer service excellence with PointClickCare as a remote Customer Support Manager. Lead a dedicated team to enhance client experiences and drive operational success. PointClickCare is seeking a passionate Customer Support Manager to inspire Solutions Analysts in delivering exceptional service.

With over 4 years of experience in customer support and at least 3 years in management, you will foster a positive environment, implement cutting-edge tools, and enhance service quality. This role demands expert cross-functional leadership to ensure high-quality customer interactions and employee satisfaction. Key Responsibilities:

- Provide timely feedback on support team performance
- Foster continuous learning and a positive work culture




- Manage high-impact customer escalations effectively
- Collaborate with Customer Support Manager peers
- Lead team mentoring, coaching, and performance reviews Requirements:
- 4+ years in a customer support role
- 3+ years in leadership or managerial experience
- Strong communication skills in verbal and written formats
- Experience leveraging AI tools in support processes
- Ability to thrive in a fast-paced environment Drive change and enhance your customer service expertise at PointClickCare.

📌 Remote Customer Support Manager at PointClickCare (Vancouver)
🏢 PointClickCare
📍 Vancouver