Become a vital part of Lillio's mission as a Remote Customer Support Specialist. You will deliver exceptional service, troubleshoot issues, and assist early childhood educators through various support channels. At Lillio, we emphasize empowering early childhood educators and enhancing their operational efficiency.

This role is ideal for individuals with at least two years of experience in customer support, who possess strong technical skills and can adeptly manage customer interactions. Join our enthusiastic Customer Success team, committed to creating impactful relationships that lead to successful outcomes for educators and their children. Key Responsibilities:

- Provide technical support via chat, email, and phone
- Identify customer issues and report bugs to Engineering




- Collaborate with Product team for user-centric solutions
- Improve processes to alleviate customer pain points
- Manage customer accounts and ensure satisfaction Requirements:
- Minimum 2 years in a customer-facing role
- Solid technical aptitude with apps and software
- Exceptional communication and relationship-building skills
- Ability to handle challenging situations with patience
- Organized and proficient in task management Your contribution will help enhance the experiences of educators and their families, making a real difference at Lillio.

📌 Remote Customer Support Specialist at Lillio (Ottawa)
🏢 Lillio
📍 Ottawa