WHO WE AREWhen it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.THEROLE IN A NUTSHELLWe aren’t just a health and advantages company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place. We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body. Our mission is to create better health for allCanadians, and we know that starts with our employees.Base SalaryBase Salary:CAD $94,149.00 - 117,687.00Role OverviewThe Strategic Partnership Manager is responsible for client management, Net Promoter Score (NPS), and revenue generation through upselling or scope management of the Statement of Work. The Strategic Partnership Manager is responsible for managing existing revenue and driving growth by identifying, pursuing, and securing new business opportunities. This role builds and manages the client relationships, upsells sales cycle and collaborates with internal teams to ensure successful delivery of solutions. The position supports strategic planning, portfolio management and reporting to meet organizational goals.Key ResponsibilitiesDevelop medium- to long-range client strategy plans to protect, grow, and diversify relationships within the client portfolioIdentify and manage interactions with senior client contacts to support client satisfaction, service delivery,



and sales opportunitiesResolve problems and ensure customers receive high-quality customer service and meet service level agreements (SLAs)Develop client retention and growth plans to drive profitable business within the portfolioProspect and generate leads by identifying and pursuing new potential clientsManage the full sales cycle, including presenting solutions, negotiating terms, and closing dealsAct as the main point of contact for clients, understanding objectives and fostering long-term partnershipsCollaborate with internal teams to ensure seamless service delivery and project executionReview and report on customer retention, business opportunities, and market trendsDevelop sales strategies, track KPIs, and maintain CRM records for accurate forecastingSell directly to end customers or indirectly through channel partnersWHO WE’RE LOOKING FORPost-secondary education in Business, Marketing, or a related field3+ years of experience in B2B sales or account managementKnowledge of sales processes, CRM systems, and market researchKnowledge of benefits administration, SaaS, and outsourcing clientsUnderstanding of industry trends and competitor analysisStrong negotiation, communication, and presentation skillsProficiency in CRM toolsAbility to upsell, manage change orders, and close dealsAbility to build and manage client relationships while handling multiple prioritiesAbility to lead complex projects and influence stakeholdersNice to HaveBachelor’s degreeSales certifications (e.G., HubSpot, Salesforce)Experience in health benefits or insuranceAdvanced data analysis and strategic planning skillsTHE CULTUREWe believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged,



and rewarded.Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.Here’s to Better Health for All!AFEW MORE DETAILSProficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.#J-18808-Ljbffr

📌 Strategic Partnership Manager, Adjudication - C$94,149 - C$117,687 A Year (Winnipeg)
🏢 GreenShield
📍 Winnipeg